Shipping policy

At AU Naturel, each product is handcrafted with care. To ensure smooth delivery, please review our shipping process below.

1. Order Confirmation

All orders require a confirmation call before dispatch.

* Our team will contact you within 1 working day to confirm your order details.
* If we are unable to reach you after multiple attempts, your order may be cancelled.
* Orders will only be processed after confirmation.

2. Processing Time

* Orders are prepared and dispatched within 1–2 working days after confirmation.
* As our products are handmade in small batches, slight delays may occur during high-demand periods.

3. Delivery Time

Estimated delivery time:

* Within City: 2–3 working days
* Nationwide:3–5 working days

Delivery timelines may vary depending on your location and courier service.

4. Shipping Charges

* Shipping charges will be calculated at checkout.
* Free shipping may apply on orders above [insert amount].

5. Failed Delivery

Please ensure your contact number and address are correct.

If:

* The number is unreachable
* The order is refused at delivery

Future orders may require advance payment.

6. Tracking Information

Once your order is shipped, tracking details will be shared via SMS or WhatsApp.